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Post by rubina9898 on Dec 19, 2023 3:20:43 GMT -5
That are impossible to respond t.eny - "no no we're stupid" . However it sometimes happens that the customer's criticism is aggressive but this aggression results from dissatisfaction with a specific service or product. Then you also need to distinguish whether it is general.our shoes are useless or more specific "your shoes are useless because the sole fell off after a month" . The latter can and should be addressed. If a comment breaks the law is vulgar is an insult about a specific person or is an insinuation you can delete it. As a rule however this type of criticism will not harm the company because other customers will not take it seriously seeing that it is the work of a hater. Deleting comments however may be Phone Number List perceived as an attempt at censorship. Always reply If you don't deal with hate try to respond to a negative comment as quickly as possible. Silence may be perceived as disrespect to customers or even an "admission of guilt." When you respond you show that you take your customers seriously and are responsive to their needs. Any delay in response may lead to the escalation of the conflict and the appearance of further negative comments. Moreover it shows that the company is not good at handling social media. Action strategy To be able to respond quickly to negative comments you should develop a plan to deal with such situations. The communication strategy in social media should concern not only the language of published posts but also the way of responding to criticism.
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